Seven-day request window
Return requests must be made within seven calendar days after delivery. Eligibility depends on the reason for the request and the condition of the book, packaging, and accompanying materials. Contact us before sending anything back so we can review the request and provide instructions.
Damaged or incorrect books
Send your order details and clear photographs to our WhatsApp support line as soon as you notice the issue. We will review the information and confirm the appropriate replacement, return, or refund arrangement where applicable.
Before returning a book
Please contact us and wait for return instructions before sending any item. Keep the book, packaging, and accompanying materials in their received condition while your request is reviewed.
Cancellations and change of mind
Ask us to cancel or amend an order as early as possible. If dispatch has already been arranged, cancellation or return may depend on the delivery status and condition of the item. Your statutory consumer rights are not affected.